Step by Step Guide to Set Up the Autoresponder
Creating an effective auto-response requires clear communication and anticipation of your audience’s needs. Follow these instructions to start automating your email responses:- Log into the Comfyform dashboard.
- Navigate to the Forms section and select the form to which you wish to attach an autoresponder.
- Click on the Notifications tab.
- Find the Autoresponder section and click “Activate”.
- Enable and configure the Autoresponder:
- Use Custom Field Name: Check this option to enable a new input where you can specify your form’s unique email input field name (if it differs from the automatically detected ones).
- Email Sender: Specify the sender’s name that will appear in your recipient’s inbox, making the email recognizable as coming from your brand or organization.
- Email Subject: Craft a compelling subject indicating the mail is a confirmation of the submission.
- Email Intro: Write the introductory part of your email. It could be a warm welcome, thank you message, or any relevant information to provide at the beginning of your message.
- Attach Submission: Tick this option if you want the submitted data included in the auto-response email, placed between the intro and outro sections. This helps reinforce transparency and allows users to review their submission.
- Email Outro: Pen down the concluding part of your email. This is where you can reiterate gratitude, provide further instructions, or next steps.
- Reply-To Address: Set this to your business or support email to manage any follow-up inquiries or correspondence.
- Save your settings by clicking the “Save changes” button.
Email Field Detection
For the autoresponder to function correctly, it’s imperative that your form contains a field to collect the user’s email address. By default, Comfyform detects standard field names for email inputs, which are case insensitive and include:email
e-mail
mail
business_email
), check the Use Custom Field Name option to enable a new input where you can specify your form’s unique email input field name.
Testing
To ensure your autoresponder works flawlessly:- Validate the Process: Submit a test entry through your form and check whether the autoresponder email is correctly sent to the entered email address.
- Review Email Content: Examine both the introductory and concluding parts for tone, accuracy, and completeness.
- Check the Response Time: Assess if the email response is sent promptly, enhancing the user experience.
Best Practices
Make the most out of your autoresponses by adhering to these recommendations:- Maintain Professionalism: Ensure the language and tone of your message align with your brand.
- Be Informative: Offer value in your message, whether through information or instructions.
- Stay to the Point: Keep your message clear and concise.